Consumer Grievance Redressal Policy/Mechnism

Objectives:

1. All consumers are treated fairly and without bias at all times.
2. All issues raised by consumers are dealt with courtesy and resolved on time.
3. Consumers are made completely aware of their rights so that they can opt for alternative remedies if they are not fully satisfied with our response or resolution to their complaint.

Consumer Grievance Redressal Committee:

Consumers can pursue their complaints with the Consumer Grievance Redressal Committee, which is established by the Company for resolving the complaints of the consumers...

Details of Consumer Grievance Redressal Officer can be found on our website.

Channels for Lodging Complaints:

1. Complaint in Person: A consumer can lodge a complaint related to any product or service provided by the company in person during working hours...
2. Complaints through Post / Mail / Email: Consumers can also submit their grievances by post or through email at info@vitaalitylife.in...
3. Company Website: Consumers may register a grievance on the Company website...
4. Customer Care: Consumer can make a call to customer care at +91-8655725991 and lodge his/her complaint...

Grievance Handling and Resolution Process:

1. The complainant will be provided with a Unique Reference Number within 48 hours on registering the grievance/complaint...
2. Committee will make all endeavours to resolve the complaint within 30 days of the receipt of the same...
3. Committee will meet within 7 days of the receipt of the complaint and review the grievance of the complainant...